Order and shipping statuses

Learn about the various statuses your orders may have in the fulfillment center and during shipping to ensure accurate real-time tracking for your online orders.

To get started, log in to your Envia Fulfillment account. From the main menu, go to Orders > All Orders, or simply click here.

Order status

Here are the statuses your orders may encounter while being processed at our fulfillment centers:

Status	Meaning
CREATED	The order has been registered in your account but is not yet visible to the fulfillment center. Important: If the order cannot begin processing, possible reasons include: Falta de inventario en el centro de fulfillmentInformación del cliente incompleta o ausenteNecesidad de link or unify your products Neceisdad de de add your bundles
PENDING	The order has been confirmed and is visible to the fulfillment center, but processing has not yet started.
PICKING	The staff is currently gathering the items for the order.
PACKING	The order is being packed and prepared for shipping.
AWAITING PICKUP	The order is awaiting pickup by the shipping carrier.
SHIPPED	The order has been shipped without envia.com. Tracking will be done directly through the carrier and will not be visible in your account.
COMPLETED	The order has been shipped via envia.com, and you can track it directly on our platform.
CANCELED	The order has been canceled and will no longer be visible to the fulfillment center.
RETURNED	The order has been returned by the customer to the fulfillment center.
UPDATE	The order has been modified by the customer and is being updated in the fulfillment center system.

Shipping status

If your orders are shipped via envia.com, you can track them in real-time from your account. The possible shipping statuses are:

1. CREATED
2. SHIPPED
3. DELIVERED
4. CANCELED
5. INFORMATION
6. N/A
7. PENDING
8. PICKED UP
9. OUT FOR DELIVERY
10. LOST
11. RETURNED
12. PICKUP AT OFFICE
13. DELIVERED AT ORIGIN
14. DAMAGED
15. REDIRECTED
16. OUT FOR PICKUP
17. 1 DELIVERY ATTEMPT
18. 2 DELIVERY ATTEMPT
19. 3 DELIVERY ATTEMPT
20. RETURN PROBLEM
21. ADDRESS ERROR
22. UNDELIVERABLE
23. DELAYED
24. REJECTED
25. 1 PICKUP ATTEMPT

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We hope this information helps you manage your orders more effectively and provide an exceptional shopping experience for your customers.