/ Orders
Generate a return order
The process of generate a return order is essential to ensure the proper management of products that need to be returned to inventory or replaced.
You can generate a return order when:
- The end customer did not receive the product.
- The product arrived damaged.
- It requires a change for an incorrect product.
- The size or variant not applicable (if applicable).
Generate a return order in Fulfillment
- In the main menu, go to the section Orders and select the option Return order.
- When choosing Return of order, If the order is placed, a modal will open to confirm the order data.
- Verify that the information is correct (products, quantities and customer).
- Click Generate return. A confirmation message will appear when the process is complete.
Detailed steps to set up the return
Select products you wish to return.
- Confirmation of the dimensions of the products to be returned.
- Review the original order information.
- These dimensions are automatically calculated when selected.
- If necessary, you can modify them manually.
- To return to the original settings, click on Restart.
- Indicates quantities to be returned for each product.
Select the type of action to be carried out:
- Receipt of inventory: The product will be returned to the warehouse and reincorporated to the available stock.
- Change: A new shipment will be generated with the substitute product.
Selection of substitute products (only for changes)
If you select the option Change, You will be able to choose the new products that will be sent to the customer in replacement of the original one.
This allows exchanging the same item or a different one according to the customer's request.
Methods of shipment for return to warehouse
There are two ways to manage the return of the product:
- With Send
- It generates a return guide with the available system packages.
- The package is labeled with this guide for shipment to the warehouse.
- No Shipping
- The customer manages the entire return logistics process.
- You must ship the product to the warehouse using your own shipping method.
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