Create manual orders

Create manual orders that are not registered in your ecommerce store so they can be efficiently processed in our fulfillment centers.

Important: If you need to create multiple orders, you can simplify the process by importing your orders in bulk.

To get started, log in to your Envia Fulfillment account. From the main menu, go to Orders > Create Order, or simply click here.

1. Add order information

1. In the Order Information section, fill out the following fields: store, order ID, currency, preferred shipping method (optional), and insurance (optional).
2. In the Fulfillment Center section, select the fulfillment center where you want the order to be processed.
3. In the Customer Details section, choose an existing customer or create a new one by clicking on Create New Customer.
4. To create a new customer, provide the following details: contact alias, first name, last name, company, phone, email, country of residence, and address. When finished, click Save.

2. Select products

You have two options for selecting products for the order:

Manual method

1. In the Products section, click Browse.
2. A list of your products will appear. Check the products you want to include in the order and click Confirm.
3. In the Product Price column, set the price for each product.
4. In the Quantity column, enter the quantity for each product.

Bulk method

1. In the Products section, click Browse.
2. Click on the Export CSV button. An Excel file named "ProductsInOrder" will be downloaded, which you must fill out with your product information.
3. Open the file and delete rows with products that are not included in the order, leaving only those that are.
4. In Column E, specify the quantity of products included in the order.
5. Save the file and return to the platform. Click on the Import CSV button and upload the file in .csv format.

3. Add shipping details

If you already have a shipping label, add the shipping details now. If you do not have one yet and would like us to generate it, you can skip this step.

1. In the Shipping section, enable the Add Tracking Data option.
2. Click Add Data and enter the following tracking details: tracking number, tracking URL, and shipping label.
3. When finished, click Confirm.

4. Complete orders

1. Click Complete Order. If the button is disabled, ensure all required fields are complete.
2. Select the corresponding payment status: cash on delivery, payment pending, or paid.
3. Add any additional comments or notes to the order if necessary.
4. Finally, click Create Order and then Confirm Order.

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You're all set! You have successfully created a manual order. Our team will process it immediately to ensure it reaches its destination on time and without any issues.